FAQs

Frequently Asked Questions (FAQs)

1. How long does delivery take?

We typically deliver your order within 3–7 business days across the UAE. For major cities like Dubai, Abu Dhabi, and Sharjah, delivery is often faster. You will receive a notification once your order is on its way.

2. Do you offer Cash on Delivery (COD)?

Yes! To make your shopping experience secure and stress-free, we operate exclusively on a Cash on Delivery basis. You only pay when you receive your package at your doorstep.

3. Do you charge for delivery?

We currently have a limited-time promotion where shipping is 100% FREE on all orders across the UAE. Please note that this offer may change in the future, so grab your beauty favorites now to enjoy free delivery to your doorstep.

4. How can I track my order?

Once your order is dispatched, we will send you a tracking link via SMS or Email. You can use this link to check the real-time status of your delivery.

5. Can I return or exchange a product?

Yes. Due to the nature of Health & Beauty products, we accept returns within 7 days of delivery only if the item is damaged, defective, or incorrect. To be eligible, the product must be unopened, unused, and in its original packaging with the hygiene seal intact.

6. What should I do if I receive a damaged item?

Please inspect your order upon receipt. If the product is damaged, contact us immediately at info.shoppiza.store@gmail.com with your order number and a photo of the item. we will arrange a replacement for you as soon as possible.

7. Are your products original and safe?

Absolutely. At Shoppiza, we take quality seriously. We only source 100% genuine and high-quality products. Every item undergoes a quality check before it is packed and shipped to you.

8. Do you deliver outside the UAE?

Currently, we only provide delivery within the United Arab Emirates. We are focused on providing the best and fastest service to our local customers.

9. How do I contact customer support?

We are here to help! You can reach us via:

• Email: info.shoppiza.store@gmail.com

• Contact Form: Available on our [Contact Us] page. We typically respond to all inquiries within 24 hours.