FAQs
1. How long does delivery take?
We typically deliver your order within 2–4 business days across the UAE. Some remote areas may take a little longer. You will receive a tracking link once your order is shipped.
2. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on all orders within the UAE. You can pay when the product reaches your doorstep.
3. Is shipping free?
Yes, we offer completely free shipping on all orders — no hidden charges, no surprises at checkout.
4. How can I track my order?
Once your order is shipped, you will receive an email or SMS with a tracking link. You can use that to monitor your delivery status in real-time.
5. Can I return or exchange a product?
Yes, if there’s a valid issue such as a damaged, defective, or wrong item, you can request a return within 3 days of delivery. Products must be unused and in original packaging.
6. How do I contact customer support?
You can reach out via the Contact Us page on our website or email us at info.shoppiza.store@gmail.com. We usually respond within 24 hours.
7. Are your products original and tested?
Yes! We only list genuine, high-quality products that are checked for quality before shipping.
8. Do you deliver outside UAE?
Currently, we only ship within the United Arab Emirates.